Care for Customers | Respect for Colleagues | |
Definition | Identify customer needs in a rational manner and contribute to improving customers' value based on expertise and impartiality | Accept diversity of fellow colleagues and respect their opinions based on equality and communicate and cooperate with fellow colleagues with open-mind in order to pormote future development |
Guidelines |
Rational Identification
Identify customer needs in a rational manner
Expertise
Demonstrate one's expertise based on learnings and experience
Impartiality
Comply with the relevant standards and processes of work and apply them in a consistnet manner
Trust
Keep promises made to customers and do not leak customer information
Distinctive Service
Provide value which exceeds customers' expectation in a timely manner
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Open-Mind
Recognize diversity of fellow colleagues based on equality, and promote contructive changes with positive thoughts
Communication
Listen to understand fellow colleagues, and express one's opinion in a clear manner
Team Work
Endeavor to achieve the company's objectives based on mutual trust and cooperation
Ethical Conduct
Think of fellow colleagues first and comply width Code of Ethics
Future Development
Promote future development based on communication and cooperation
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