ICT Solution Team 

PARK Jinyoung Principal Surveyor

  1. Abstract

KR (Korean Register) has completely revamped its technical software homepage and launched the 'SeaTrust Software Hub.' This redesign focused on providing KR's technical software information in a more intuitive and systematic manner, while enabling efficient management of the entire process—including software utilization, Q&A, and feedback exchange on improvements—within a single integrated platform. 

In particular, the introduction of an AI-driven feedback processing system has significantly enhanced the speed and accuracy of responses to user inquiries, and the platform has been restructured as a unified hub where all of KR's technical software can be searched and downloaded in one place.

  2. Introduction

As digital transformation accelerates in the shipbuilding industry, enhancing accessibility and user convenience for classification society technical software has emerged as an increasingly critical challenge. Technical software utilized across various sectors—including shipyards, design firms, and shipping companies—is an essential tool that supports core operations such as structural safety assessment, strength calculation, and regulatory review of vessels.

However, the existing software delivery approachwas such that the process of users finding and downloading the tools they needed was inefficient, and there was the inconvenience of having to use separate channels for technical inquiries and feedback. To overcome these limitations, KR completely revamped its technical software homepage and launched the 'SeaTrust Software Hub.'

This redesign goes beyond a simple homepage renewal, representing a transition to an integrated digital platform that encompasses software distribution, technical support, and user feedback management. In particular, by introducing AI technology to transform the existing manual inquiry response system into an intelligent automated system, the aim was to simultaneously improve both the quality and efficiency of technical services.

  3. System Architecture

SeaTrust Software Hub is designed with an integrated architecture in which users, software repositories, the AI engine, and the member portal (KR-DAON) are organically interconnected.

Figure 1. SeaTrust Software Hub System Architecture

  3.1 Key Technical Components

  4. Key Features of SeaTrust Software Hub

   4.1 Integrated Software Platform

SeaTrust Software Hub has been restructured as a unified hub where all of KR's technical software can be searched and downloaded in one place.

Figure 2. SeaTrust Software Hub Platform Feature Configuration

   4.2 Intuitive and Systematic Interface

The newly redesigned homepage provides users with a more intuitive and systematic interface. Technical software information is organized by category, enabling users to quickly find the tools they need, and detailed information including key features, application areas, update history, and technical documentation is provided for each software product.

  5. AI-Driven Feedback System

The core of this renewal is the introduction of an AI-driven feedback processing system. This system is an intelligent technical support framework that automatically analyzes user technical inquiries, routes them to the most appropriate staff member, and generates recommended responses based on AI-learned knowledge.

Figure 3. AI-Driven Feedback Processing Workflow

▸ Auto-Routing

AI analyzes user inquiry content using NLP technology, automatically classifies it by topic, urgency, and related software, and automatically routes it to the most suitable technical staff member.

▸ AI Response Generation

AI trained on technical documents, manuals, email records, and historical feedback data automatically generates optimal recommended responses tailored to the context of each inquiry.

▸ Continuous Learning

As Q&A data is continuously accumulated, response quality is automatically enhanced. The accuracy and relevance of the AI model improve as new inquiries and responses are added.

▸ Semantic Search

Searches for the most semantically similar information to the inquiry content from technical documents and historical response databases, enhancing response quality and relevance.

  6. Technical Implementation Details

   6.1 AI Engine Technical Architecture

   6.2 Security and Authentication Framework

SeaTrust Software Hub implements an authentication framework integrated with the KR-DAON (https://daon.krs.co.kr) member portal. Users can log in through their KR-DAON account to access software downloads and technical inquiry services, and software access is systematically managed through user-specific permission controls.

  7. Expected Benefits and Future Outlook

SeaTrust Software Hub aspires to evolve beyond a simple software delivery platform into a digital knowledge center where field experience and technical knowledge are systematically accumulated and shared. The introduction of an AI-driven feedback processing system dramatically improves inquiry handling efficiency compared to existing manual response methods, serving as the core foundation for establishing a data-driven intelligent technical service framework.

Going forward, SeaTrust Software Hub will automatically improve inquiry response quality through continuous AI system learning, with plans to progressively introduce advanced AI services such as real-time technical support chatbots.

  8. How to Access

SeaTrust Software can be accessed after registering through the following official channels.